Shipping Policy
At Crystal Commerce, we aim to provide reliable and timely delivery for all orders. This Shipping Policy explains our order processing times, delivery methods, and shipping conditions.
Order Processing Time
Most orders are processed within 24 hours after payment confirmation.
Orders placed before 2:00 PM (business days) are typically processed the same day. Orders placed after the cut-off time will be processed on the next business day.
Orders are not processed or dispatched on weekends or public holidays.
Shipping Methods & Delivery Time
Delivery times may vary depending on the destination and the shipping service selected at checkout.
Typical delivery timeframes include:
Standard Shipping
Estimated delivery within 3–7 business days.
Express Delivery
Estimated delivery within 1–2 business days depending on location.
Economy Shipping
Estimated delivery within 3–5 business days.
Please note that delivery times represent estimated transit times only and do not include order processing time.
International Shipping
Crystal Commerce may ship orders internationally depending on product availability and shipping restrictions.
International delivery times may vary depending on the destination country, customs processing, and courier services.
Customers are responsible for any applicable customs duties, import taxes, or additional fees required by their country.
Shipping Carriers
We work with trusted courier partners to ensure safe and reliable delivery. Shipping carriers may include:
UPS
FedEx
DHL
Royal Mail
Other international logistics providers
The shipping provider used will depend on the shipping destination and service availability.
Delivery Delays
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
Weather conditions
Courier delays
Customs clearance
High order volumes
Public holidays
Crystal Commerce is not responsible for delays caused by shipping carriers or customs processing.
Missing or Incomplete Orders
If you believe an item is missing from your order, please check all packages associated with your shipment and review the tracking numbers provided.
Some orders may be shipped in multiple packages.
If an item is still missing after checking all deliveries, please contact our support team for assistance.
Same-Day Dispatch
Orders placed before 2:00 PM (business days) may qualify for same-day dispatch depending on stock availability.
Orders placed after the cut-off time will be processed the following business day.
For urgent orders or special delivery requests, please contact our support team before placing your order.